“Seeing and Feeling the Heaven Here on Earth"Jacqueline YBreathtaking is an understatement to describe how this resort can actually let you see and feel the heavens while you are alive. Heavens of all heavens as I call it, they live up to their name. I am a traveller and have been to many different places, apart from that I work on a cruise ship where customer service sets the bar for the hospitality industry. I am honestly amazed how this resort was crafted with elegance and minimalism hand-in-hand.We are blessed to spend our honeymoon on this luxury resort. When our Angel met us at the airport, we were warmly welcomed and offered with cold towels, water and fresh fruit. From that moment we knew we are in great hands and up for a memorable getaway. From the airport pick-up, reception, buggy drivers, room attendant, restaurant staff and all the resort staff, They all deserved to be called ANGELS as they will craft your vacation and make it heavenly. A vacation that will forever be embed in your hearts. The service is 11/10, nothing is too much, from the surprises in the suite, the candle-lit tub, the decoration on the bed, the smiles of the waitstaff in the restaurant, the overflowing serving of breakfast and the graciously prepared lunch and dinner menus, all to make your vacation exceptional. shoutout to Khun Dear for being very attentive to us.The resort facilities are built for 7 star facilities, the exclusive infinity pool in each villa to catch the most beautiful sunset in the entire Phuket. The Huge infinity pool that sparkles at night and the interior of the villa that will just make you relax and forget about any worries you have.A vacation of a lifetime. A vacation to the heavens that no one thought exists. Surely worth recommending and experiencing and I will definitely return.
“7th Heaven on earth"SGGG65Singapore, SingaporeParesa truly is 7th Heaven on earth, its names the most heavenly Heaven, and perched on the cliff it certainly feels like the highest heaven!Dawid and every single one of his staff couldn't have dome anything more to make my 60 birthday such a memorable and indulgent occassion. From the security staff parking my car, the heavenly angels on reception who did everything to cater to all our requirements on our pre visit, to the most helpful and patient buggy drivers, chamber maids, waitering staff and the 2 gentlemen who decorated our bed and ran me a candle lit bubble bath, all gave impeccable and appropriate service without being overbearing.Free flow sparkling breakfast in the tree tops on the terrace is a great way to start the day. The infinity pool is huge and has a view to die for, we were the only ones using it during our stay. Cold towels for you face and drinking water provided. At night hundreds of tiny lights sparkle in the pool and its a great place for star gazing. The Ocean View Suites are perfectly situated with incredible views of the sea ands surrounding cliffs and rainforest. Relaxing on the deck reading, drinking, eating, watching sunset or just enjoying being surrounded by the tranquility of nature on the sun loungers and ratan table and chairs is delightful. And of course taking in your surroundings from your own infinity pool can't be beaten. Even the outside rain shower for the infinity pool is warm. The huge bath with views through the windows overlooking the pool and sea is a must. For a special occasion they pull out all the stops for you and if you are living and working in Phuket contact them for promotional rates. This is a very tranquil and romantic place for couples in indulge in a little luxury in an amazing location with first class facilities and service. In the 12 years that I have lived, travelled and worked in Asia Paresa is now of the list and along with my family and friends we are looking to returning again and again.
“Perfect retreat"trooper777Birmingham, United Kingdom
My wife and I stayed 8 nights at Paresa, staying in the Ocean Pool Suite. For just the two of us it was probably the right size without falling over each other. Clean lines throughout, great size bathroom and his and hers wash basins. Only negative would be in my opinion was the all glass toilet. When #2’s are required, I refer a little privacy, even if it is the wife! This resort is hilly and not suitable for children as the patio/balcony’s have sheer drops, but otherwise safe if supervised.
Service at Paresa, as most reviews have mentioned is 2nd to none and nothing is too much, from front of house to the buggy boys and cleaning staff, all go the extra mile.
June is a hit and miss time for the weather, it rained 4 days non stop with a little rest bite in between and then last two days of out holiday…glorious sunshine!
With Paresa being perched up on a hill, you will need to catch a taxi/shuttle bus to get anywhere, which I know now was probably and oversight on my part. Unfortunately we missed Dawid, the General Manager…our room was 251 🙂
“Great restaurant too"Andrew_KellieSingapore
We were recommended Paresa by a colleague and weren’t disappointed. An amazing resort on this touristy island paradise. We arrived late but thankfully our driver was waiting with cold towels and cold beers. We were shown around on arrival; the infinity pool, views and finally our fabulous villa with private pool, huge bathroom including outdoor shower and spacious lounge. If you book direct you get a snack hamper with drinks and snacks, well worth it.
The sunset from our villa pool was awesome. Dinner on the deck was great; we had the option of tapas, Italian or Thai menus so we had a bit of each. Ceviche tapas then kumara and bacon balls followed by very local Thai; local fish belly cooked to perfection and fern tips with local prawns. We ate at a recommended restaurant at the main beach the second night which was far more expensive and not as good.
It is quite far away from anything else so you will need to get a taxi if you want to explore further, reception are happy to help. Note that they had a wedding on while we were there which was very noisy and meant you had to avoid the main restaurant. Also it meant that they were busy and couldn’t help us with check out or send the buggy to collect our luggage. May pay to check before booking.
“Proposal Package"Vic WLondon, United Kingdom
Wonderful resort in the cliffs of Phuket. Truly different and the best infinity pool I’ve ever seen. And the sunset! Recommend resort!!
Most memorable private infinity pool dinner which staff and Dawis did all the best to accommodate my requests for the proposal. Whole experience was intimate,
staff was excellent. Really nothing to complain about this stay! Room
upgraded and food was fabulous!! 5* Thank you Paresa for the memorable stay. <3
“One of the best resort in the whole of Phuket"SVRBlackBookAsia
Stunning views from your room along the millionaire road with houses owned by many celebrities from Hollywood and Thailand. Food here is truly amazing and world class with super friendly staff all well trained and professional. The spa here is equally good with views of the sea in the massage room itself using famous brand products. Many picture perfect photos can be taken around the property for good memories of your stay.
“Never Disappoints"patti3cakeschicago, IL
I want to personally thank Dawid and the staff at Paresa. The first time I stayed here was back in 2015. I stayed alone. I loved it so much that I had to return with my family this year. There were a few elderly members in my party and the staff was so wonderful and went out of their way with helping them navigate around the resort. I have stayed at lot of the finer hotels in Thailand and the service here is definitely sincere and wonderful. The spa, the cleanliness, and thai food (italian food is so-so) at the restaurant is always delicious and on point. The best part is the view from the room. Just wow! I will definitely be returning for my next vacation – 3 days was too short!
“Amazing stay :)"Joy W
We’re stay here 1 night have wonderful stay and amazing staffs. All of them very nice and friendly. After checked out i was forgot my glasses in room and i asked them to send to me by post offices. After that i revived phone call from one staff his name is Khun Pui. He offer to bring my glasses by himself and send to me. I have no wording to say. Appreciated for your kindly. 🙂 Joy and family
“Superb all around experience; ultimate in elegant luxury and relaxation"gsanchez667Washington DC, District of Columbia
This is one of those few hotels whose website and photos actually MATCH reality… book with confidence, what you see on the website is what you get, and what an amazing jewel it is. If you like secluded and elegant luxury, breathtaking views, impeccable service, gourmet food and your very own infinity suite, this hotel is for you. From the lobby to the restaurant to the interior decor, everything is perfect. The only thing to consider: for those wishing to be on the beach, this hotel may not be idea. The amazing views of the ocean and personal infinity pools come at a cost: it’s on a cliff and therefore there is no beach. However, there’s a lovely beach just a few minutes walk from the hotel. I for one, did not mind at all.
“Heaven on earth"mghisletta39London, United Kingdom
I had amazing wedding at Paresa last year April and we returned this year to celebrate our 1st anniversary. Firstly I must say that if you plan to get married in Phuket, I would highly recommend Paresa resort. The venue, hotel room, customer service and food was great. We had decided to return this year because to be honest we missed the place : )
“Amazing property, dream come true"Shagana TToronto, CanadaBoyfriend and I were staying at the Paresa resort for a day to celebrate our anniversary. The room was beautiful and spacious. The infinity pool was amazing and the view was the finishing touch to a perfect day. I had no clue my boyfriend was about to propose, but it was definitely the best place to do it. Definitely felt like we were in ‘heaven’ — a dose of perfection.The staff was always helpful, ‘angels’ is the best way to describe them. They ensured we were always happy and did whatever in their control to make us comfortable. It was the first place we stayed at during our visit to Thailand, and it left a lasting impression.Breakfast had plenty of delicious options!! We had trouble deciding what we wanted.Although we went during high season and the prices were a lot higher, the experience made it worth it. I would definitely give this resort 5 stars and would visit again if we were in Thailand.
“Heaven on earth!”Chi_34Bangkok, ThailandWe had 2 nights stay at Paresa. Our villa are very huge with a private infinity pool plus the best sunset view I’ve ever seen. We arranged the BBQ in villa, the food and the service are exceptional. All staffs are very attentive and well trained. We had a perfect holiday and definitely comeback.
“Wonderful experience, Spa Pool Suite February 2018″amanda pBoston, MassachusettsRWe stayed at the Paresa Resort Phuket Feb 28, 2018 – Mar 2, 2018 in a Spa Pool Suite.Check-inWe checked in a bit late (after 8:00 pm) as we were delayed from another activity. Even though we were past our estimated arrival time, Mr. Art was on hand to welcome us with cool towels and a wonderful lemongrass tea. He needed a copy of my credit card and passports (pretty standard) as well as a copy of our confirmation from Agoda.com (typical for Thailand – thankfully I had a hard copy on hand). He then led us out of the welcome area, we rung the gong, and then caught a cart to our room.RoomWe stayed in a Spa Pool Suite. The room had a few main parts: The main sleeping area, the bathroom, the pool, the spa area, and the steam room.The main sleeping area: The room had a couch, a large, soft bed, a mini-bar, a refrigerator, and a television. We found the air conditioning to be more than adequate to counter the heat mid-day. The refrigerator was stocked with items for purchase, but still had room for us to chill waters (which are provided complementary).The bathroom: This was something that was a bit odd. The bathroom is outside/open air…as in, you can see other hotels across the way from the toilet area. It was a little weird. The shower area as well was walled with glass – however there was a curtain for one side.The pool: absolutely amazing. We could walk from our bedroom into the pool, from the “bathroom” into the pool, the spa area into the…well, you get the idea. It was huge, and more than I could have imagined. We spent most of our stay lounging around *our* pool.The spa area: There is a little outside area with 2 massage tables (did I mention the room comes with daily massages?!?). I had multiple in room massages, all scheduled after we had checked in. Kei and Tan were amazing! My only complaint would be the mosquitoes – it was a bit “buggy” in that corner of the room. Paresa did provide mosquito repellent, I just kept forgetting to set it out until I was well into my massage!The steam room: Worked as anticipated. Just a note – give it 5-10 minutes to get steamy.Food:Breakfast: Breakfast was included in my rate. The breakfast was a buffet (fruit, bread, steam buns), beverages (coffee, juice, sparkling wine), and 2 hot entrees per person cooked to order (I tried the thai dishes, my partner always ordered the omelette). Don’t miss the breakfast – the view is amazing, the service is attentive, and the food is very good.Tapas: We went to the restaurant for afternoon Tapas and Sangria. We again found the food to be quite good (get the chicken fingers and the bacon+sweet potato mini-bombs – just trust me). The sangria was not too sweet and not too strong – perfect for a hot afternoon.Room Service: We ordered room service our first night, and we found the food to be not that fantastic. Given our experience, we came to the conclusion that we should just always go (in person) to the restaurant.Getting about: As folks have mentioned, the resort is on a cliff, and getting from your room to the main complex can be challenging (especially with bags). Just call the front desk, and a cart will be sent to help you get around. Or, you can just walk it, and sometimes hitch a ride (which my partner and I did a few times!).The staff:I give the staff the highest marks – every one of the “Angels” were truly wonderful. A few people I would like to mention personally:Mr. Art – Mr. Art greeted us when we first arrived and showed us around our room. When we had any questions (regarding our sunset time lapse, times for meals, etc), Mr. Art personally assisted us, even walking us to the restaurant for the afternoon Tapas.Arm – We had a bit of a hiccup. We made it to the Paresa resort, however some of our scuba equipment ended up at a different hotel. We had tried calling around to retrieve our gear, but the language barrier proved a bit tough to overcome (my Thai is limited to pleasantries, ordering food, and finding the bathroom…). When I realized I was getting no where, I called the front desk for assistance. Arm helped me locate our missing gear and he arranged for a taxi to deliver it to our hotel. This was well above and beyond, and we are truly grateful.Kei and Tan – Kei and Tan are massage therapists from the spa. They came to our room for in-room massages. I must say, these were the best massages I had in Thailand. They were responsive to needs, adjusting pressure as needed.My overall impression: This resort is a bit more pricey than other hotels in the area. That said, you do get what you pay for. This hotel was truly amazing, and I am glad we were able to stay here.
“Engagement in Thailand"Neha GReview from my husband (since he did the booking): “I booked this resort knowing I was about to propose to my girlfriend. The staff (aka, our “Angels,” which they appropriately call themselves), were extremely helpful and organized not only the day of the proposal but the months leading up to it. I had contacted the resort months in advance about my plan, and they not only had great ideas, but helped in executing them. Apart from this, we stayed in an amazing villa with our own infinity pool overlooking the ocean. We had the most amazing post-proposal dinner – we had the entire community infinity pool to ourselves. They lit up the pool so it looked like the stars in the sky were reflecting on the pool. The buffet breakfast was delicious, and everyone was seated on a balcony overlooking the ocean. A great way to start every morning there. The only minor complaint is that the distance between the villas and the entrance/restaurant/pool were quite long so we had to wait a while for the golf carts to pick us up (as some of the trek is uphill). Regardless of this, 5/5 stars, and would absolutely recommend this resort. Tip; they have great off-season pricing (we were straight out of college when we stayed here, but wanted a special place to stay for this special occasion).”
“Spectacular ocean views and private pools in every room at this stunning boutique resort”Catherine HMy strict requirement for a Phuket resort is that your room/suite must have both an ocean view AND a private pool – and every room in Paresa has this. Since the beaches in Phuket are not all that great (think short and narrow with coves and cliffs) and the sand and seawater are acceptable but not overly inviting), your days are best spent lounging around your private infinity pool rather than lying on a beach. Looking out over the ocean from high above is heavenly. The service is fantastic under the very warm and caring GM Dawid, who is ever present and extremely hands-on, making sure every tiny detail is taken care of. Since Dawid took over a few years ago Paresa went from pretty good to one of the finest hotels on Phuket, with excellent food and service at this all-private-infinity-pool-suite property.
“Friendly and helpful staff, wonderful experience”Yvonne YMy family stayed in the 2 bedroom residence for 5 nights. We arranged in villa BBQ on the first day of arrival. The food is phenomenal, service is excellent. The table setting is so romantic. I would suggest to join their Thai Cooking Class also. Kwang, the chef who brings us to the fresh market introduce me to different kinds of ingredients spice & Herb’s for Thai food cooking. Wonderful experience. You should not miss the spa also.Special thanks to David, The General ManagerDear, the Front Desk Manager and Bee, the F&B Manager for all the arrangement. Great team, hope to see you again soon.
“Hidden paradise in Phuket”maychoiiBangkok, ThailandAmazing hotel in not too busy area in Kamala. Surrounded by the nature and ocean view with private pool panorama view to the ocean is unbelievable experience. Highly recommended for honeymoon trip. The hotel is worth the money to spent.
“Our Honeymoon!”NikkiDonovanChicago, IllinoisMy husband and I spent 2 weeks in Thailand at the end of January 2018. We did very extensive research to make sure we were getting the most out of our trip and we were choosing the best hotels. This hotel was the most luxurious hotel that we had stayed at during our stay in Thailand (we started in Krabi, went to Koh Yao Noi, and ended in Phuket). This hotel is absolutely beautiful and the rooms are enormous with incredible views. We stayed in the Cliff Pool Villa which is a MUST! I believe our room was 306 and it was unreal. We had unobstructed views of the sea and the other hotels/homes on the coast which are beautiful. The sunsets are gorgeous. The room itself had 2 toilets and showers (one inside and one outside) and plenty of space to hang clothes. The bed is huge and super comfortable. The service was outstanding – given that this hotel is way up in the hills, the stairs are very steep. Our villa was not very close to the restaurant so we would get picked up in a “buggy” (golf cart) which was so nice and everyone was so friendly! We went to Kamala Beach while in Phuket which in my opinion was not nearly as nice as the beaches in Krabi or Koh Yao Noi, especially since you have to arrange for transfers through Paresa as it’s not right on the beach and is about a 10 minute drive. We also drove through Patong and there is tons to do and see there. Patong is about a 20 minute ride from Paresa and they arrange drop off and pick up for you which is great. We also did Scuba Diving at the Similan Islands through Merlin Divers (located in Kamala Beach) which was amazing! Paresa prepared a box of breakfast for my husband and I as we were leaving for our trip before breakfast would be served at the restaurant, which we thought was such a nice touch. We also did deep sea fishing through Phuket Fishing Charters which was so fun! Paresa made sure that our pick up was smooth for that excursion for that as well even though we did not book it through Paresa directly. The restaurant at Paresa, Diavolo, was SO good! This was by far the best restaurant that we ate at during our stay in Thailand. There are 2 different menus – one American and one thai and everything we tried from both menus was fabulous. There is also a wide variety of price ranges for meals so not every meal was expensive. The pool at Paresa is beautiful and was never crowded from what we saw, however we did not spend much time there because we enjoyed the pool in our room so much. Overall our stay was amazing and we would like to thank Dawid and all of the staff for making our trip so special!
“Guests for life"Gao SWhere do I even begin… My wife and I recently got married in Paresa, but more on that later. Let’s start with our first trip to Paresa in 2014.My wife (then girlfriend) and I first came to Paresa for a short trip in 2014. We booked the Ocean Pool Suite and was completely in love with the room and the views. The food was equally amazing. The Paresa staff were attentive, helpful, and always smiling. We fell so much in love with the place that, instead of being safe and holding our wedding in Singapore, we decided to hold it at Paresa.It was not an easy decision to make, given the distance, potential language barriers, and the crazy amount of coordination required to pull-off a destination wedding. After a few email exchanges with Paresa’s wedding coordinator, we decided that a recce trip would be good. Which was a bit of an excuse to take a short vacation =PWe went to Paresa in August 2017 for our wedding recce trip and was immediately surprised with a complimentary bottle of wine, as return guests. The fact that Paresa remembered us visiting so many years ago speaks volume about their attention to detail. And it is precisely these little details (amongst other things) that puts Paresa in a league of its own. The room we booked for this recce trip was equally impeccable, as were the service standards. Paresa was exactly the way we remembered.To be very fair and balanced, we did experience a scary episode with our wedding coordinator after our recce trip. She would not answer our texts for days at a time and emails sometimes went unanswered for weeks. We were very taken aback because she was very helpful and attentive when we met her. Out of the blue, we get an email from her saying that she is quitting and will be handing our portfolio to Yui, Paresa’s other wedding coordinator (Yui would later turn out to be a stand-out wedding coordinator, but more on her in a bit). We highlighted our distress at these sudden turn of events to Paresa’s General Manager, Dawid. Dawid immediately reassured us that nothing will be dropped and our wedding will be back on track with extra attention. He even gave us his personal number should we feel the need to speak with him directly. We never had to use it but this was really helped put our minds at ease. Side-note: We had a chance to meet Dawid a few days before our wedding and it was such a joy talking to him.On to Yui, our new wedding coordinator. Since we didn’t meet her in our August recce trip, we had no idea what to expect. Not to mention we were still reeling a bit from the sudden change. But Yui was prompt and attentive. There were some teething problems at the start but it was probably because our previous wedding planner did not do a good job with the handover. After the initiation storming period, we got into a good groove with Yui. She would sometimes entertain our incessant questions past midnight. Mind you, after the departure of our previous wedding coordinator, Yui had to handle ALL the wedding portfolios at Paresa. She was always patient and helpful. She helped with everything from menu printing to feeding our vendors. But I am told a good review should have concrete examples so here goes:1) Our menu had a sort of octagonal design, with a gold border. Yui offered to colour the edges of our menu with gold magic marker to make it shinier so that it will “pop” more in the light. We’re talking about printing, cutting and then drawing in 50 menus. Not an easy task. And all done on her own time.2) Our decor team and make-up artist wanted some fresh flowers for decoration and for the bride’s hairdo. Yui helped us obtain a bouquet-amount of fresh flowers from the wedding florist and then hand-delivered them to our villa on the morning of the wedding.3) One of our guests suddenly became vegetarian and we only found out about this on the day of the wedding. Yui made sure that he was served a vegetarian meal for the dinner.4) Our decor team left a custom-made sign at the Paresa and we only found out when we returned to Singapore. Yui found the sign, and is in the process of posting it back to us.These are just some examples off the top of my head. Above and beyond everything, Yui’s calm demeanor offered such a reassuring presence on the wedding day. Everything went according to plan and it was beautifully executed. It is no wonder that Paresa is the most sought-after wedding venue in Phuket.On to the wedding proper. Firstly, for couples looking to hold your wedding in Paresa, the Grand Residence is the perfect villa to stay in. It is huge and the view is unparalleled.1) The Miracle Lawn: While looking for a photographer for our wedding, I got a chance to see pictures of quite a few locations in Phuket. My honest opinion is that there is no better venue for the ceremony than the Miracle Lawn. Being set on top of a cliff, and holding the ceremony at sunset, the view is simply breathtaking. Your photographer will have a field day. Side note: if you are still on the hunt for a wedding photographer, I absolutely recommend Aht Yomyai. You will be hard-pressed to find better, more hardworking and dedicated photographer than Aht.2) The Infinity Pool deck: The Infinity Pool deck is a beautiful venue for dinner. We had it decked out in fairy lights with six round tables. It was so beautifully done that my wife and I stopped in our tracks just to admire it on our way down to dinner.3) Accommodation arrangements: Paresa arranged for our family members and guests to be accommodated in rooms that were as close to each other as possible. This seems under-rated but it greatly facilitated our pre-wedding preparations.4) The fireworks: When the Wife first decided we were getting fireworks, my first thought was “Oh man, I’m basically just burning money”. But after experiencing it, no regrets whatsoever. Although not the sort you would see on New Year’s Eve, these are are still high-quality fireworks. And because of the proximity of the explosions, you and your guests will have a far more visceral experience. Worth.Every.Penny.I could go on a lot longer but I will cap it here. We have had nothing but good experiences and good vibes in all our times spent at Paresa. And as the title says, we will definitely be coming back regularly; on a yearly basis if the Wife gets her way.
“Unexpected Surprise"weileonardMunich, GermanyWe were looking for a place to have a western, coffee shop-type lunch after so many Thai meals, and were recommended to try the Talung Thai restaurant at Paresa resort. We were not disappointed. The unexpected surprise was the view at this off the beaten track location overlooking a cove. And elevator at this boutique hotel takes you up to a landing where there is literally only just a grass-covered podium with a breathtaking view of the Andaman sea. A separate elevator taking us to the restaurant opens up to an indoor/outdoor restaurant. Naturally, we took an outdoor table built around a tree that pierced through the floor of the podium. The unobstructed panoramic seaview from the patio was equally breathtaking. Just incredible.The menu provided a decent variety of local and western fare. From this, we ordered the fried cheese balls, grilled ham and cheese sandwich (the best I’ve had- crispy, light buttered bread smothered with cheese and ham) , gazpacho soup and coconut ice cream. All were top international quality.In between the food, we were non-stop taking pictures and videos of this amazing view. And I mean amazing view… one of the few instances where my memories of a restaurant were dominated more by the view, and complemented by great food. A bit pricey though, but definitely worth a visit!
“Outstanding Staff, Breathtaking Views, Magnificent Hotel"snipsnipssnipsHobart, Australia
What to recommend first? The excellent training of every single member of staff makes this hotel stand out from all others. No effort has been spared to ensure that your every wish is not only accommodated but anticipated. The welcome is genuine. When we reached our superb, very private room, the generous infinity pool, looking out over the ocean, seemed like heaven. By international standards, this hotel is punching way above its weight. The price, given this kind of quality, is very reasonable. This place is faultless. Bravo!
“Wonderful Hotel-- Truly a Heaven of Heavens"notnasinuehMadrid, SpainWhat a wonderful end to our Thailand trip- the Hotel is absolutely stunning, the views breathtaking, the rooms beautifully decorated in a simple, zen yet luxurious way- but the best part of everything was the amazing staff and the 5 star treatment you get from the minute you walk through the doors.Everywhere you go find a friendly face trying to make your stay perfect.The rooms are extremely private and it feels like you have the whole hotel to yourself(even though we were there in peal season and the hotel was fully booked out.)Paresa truly is a place where you can relax and recharge your batteries.Such a well run establishment- congratulations the the staff and management!
“Gorgeous"Steve GLondon, United KingdomOn arrival doesn’t look anything special. Down the stairs to reception and its minimalist and sparse, whitewashed and chic. Check in smooth and quick. Escorted to suite.The surprise and WOW factor is when your escort takes you thru to the actual resort, banging the accent Gong to announce your arrival (lovely touch), opening the big old doors to the actual resort and then you get the view which is spectacular.Buggy to suite. Entry level pool suite. Fabulous. Nice size, well maintained, superb bathroom, comfy bed, amazing bathroom, fabulous terrace with pool, day loungers X 2, table/chairs and that view again – it was heavenly.Breakfast is a leisurely and wonderful affair. A La carte plus buffet items. Top quality. Love a glass of Champagne with my breakfast!Didn’t eat dinner in restaurants but did have room service two nights in villas and was again lovely and very reasonably priced. We enjoyed the villa so much was nice to eat there too on our own in our own little world/slice of paradise.Staff all profession and very polite as you would expect.Tip Top all round. Far enough away from Patong etc but near enough if the mood takes you. Went to the HQ beach club one day and had a good day at the beach.HIGHLY RECOMMENDED.
“Beautiful views, private infinity pool, 5-star service"nydave2713Hopewell Junction, New York
We stayed here for two days (wish it had been more) in December, 2017. Our room was large, clean, and well stocked with complementary goodies. The view from the private patio (or your private infinity pool) is breathtaking and the sunsets are yours to enjoy. The staff are well trained to meet your every need, and their friendliness is genuine. The resort has everything you need, so there is no reason to go elsewhere. The restaurant has a wonderful breakfast and the lunch/dinner menu is varied and quite good. The spa and gym are great. The resort has nice Lexus vehicles that have reasonable rates for half-day tours with knowledgeable drivers. Taxis are easy to come by via the front desk. We were glad we stayed here and sorry we had to leave.
“Our private little heaven on earth"yvesandheidiAntwerpWe are just back home from a 12 days stay at the resort, celebrating both X-Mas and New Year there. It was perfect in all meanings and senses.After spending about 20 years in another resort in Langkawi, where we always have been treated as kings, we wanted to try something else. My wife choose Paresa after a very tough selection process and writing many mails to many hotels in Phuket. Here, Paresa scored already perfect, as mails were promptly and correctly answered.So, we finally arrived on Friday 22Dec2017 after a long overnight flight. Pickup and Transportation was smooth, nice car, well done.We were greeted by the GM – Mr. Dawid Koegelenberg – and his very friendly staff upon arrival and immediately escorted to our villa close by. We had deliberately chosen a pool villa on the top floor and that was a very wise decision. The views are amazing, the room is huge, and the pool is X-large. Sunset from our terrace was superb, I took too many photos here. It was very quiet in the resort, despite full-house occupancy. Most people we came across and talked to were couples, just like us. There is indeed no beach to walk around, but that did not hinder us from watching the many boats passing by in front of us.We ventured out for dinner a couple of times to the nearby beach locations, but that was a mistake. The quality and quantity of food at the resort’s restaurant is far better than the tourist traps we visited, and we did not select the cheapest pizza place to eat in. To be honest, some restaurants were quite good (e.g. Silk, The Terrace), others were a mistake. I had the best Thai food in years in the resort, same with the occasional Western food (they run 2 menus at the same restaurant, you can even mix). In short: stay in, you will not regret it.Celebrating X-Mas at Paresa was a real top and intimate experience at the same time. We first had cocktails with small appetizers up on the terrace, followed by a short but emotional performance by a group of children that sang X-Mas song. The outdoor restaurant at Paresa was very nicely decorated for X-Mas and all the lights made it a magical place. Food was amazing, top products and wine, well worth the price. It was clear that a lot of work and thought were put in the preparation.What made it even more a memorable evening, was the Cuban live music band. Gosh, that lady can sing. Gosh, that lady can get the people on their feet on the dancefloor. It’s been a long time since we danced salsa (well, did we ever?).Fast forward to New Year’s evening, which was different than X-Mas with a big BBQ. So much variety, so many items to chose from. Luckily the Cuban band – there were also other performances – was back to get us moving on the dance floor. This time, we were salsa experts, you know! Here again, the Paresa team had prepared this very well.I think we have found our new place to be for the next coming years. We were treated like kings, service was outstanding. We also agree with the positive comments about the GM. Mr. Dawid Koegelenberg is a great person and an excellent manager and drives his team to service excellence. He is very present, making sure all your questions are answered or wishes fulfilled. Thank you for all your hard work to make this a great stay for us, it is much appreciated.But let’s not forget the many other staff members who absolutely do their best to make this a dream holiday. We had great little chats with the cleaning staff, breakfast was a chatter, and the rest of the people all around the hotel, even the taxi drivers from the hotel were very courteous and on time, every time.We also want to extend our special thanks to the Executive Chef. These were the busiest days of the year and he did a marvelous job with his team, every night but especially for X-Mas and the New Year BBQ.Sure, there are other great hotels out there, probably even close by, but a great hotel with this kind of personal touch and service straight from the heart, you will not find many of those around. See you next time!
“A Magical Resort in a Magical Place"SoCalTexanManhattan Beach, California
Our family of five (three grown children) stayed at the Paresa for 5 nights – 12/26-12/31/17. While many 5-star experiences can be found at larger chains, we lean towards smaller boutique resorts as we have found the service and personal touch creates a better experience. We found all that and more at Paresa. The GM, Dawid, greeted us as we arrived and then again each morning at breakfast. He is a constant presence at the hotel and ensures that the property and staff are all working in unison to ensure a great experience for guests. The restaurant delivers superior food with excellent variety and the resort staff is exceptional. My wife and daughters utilized numerous spa services during the stay and found good value for the price. The rooms and views are unmatched and unique compared to other resorts. If you want a tranquil place that energizes you, Paresa delivers!
“Great way to spend Christmas"Peter SHad a great time as always. David and his team made sure everything was excellent from start to finish. The chef and his team merged the best of Europe with the finest Thai cuisine to make every meal one to remember.The views, the pools, the service…everything was outstanding and we were made to feel so welcome. Thank you to the whole team for such a memorable stay. We can’t wait to join you again. I can’t recommend Paresa enough for a true experience of luxury and relaxation.
“The most Incredible wedding!"Francesfaye23We had our wedding here in November and from the moment we arrived to the moment we left everything was perfect. The reason we picked the hotel was for its picturesque location and views, which in my opinion were out of this world!Leading up to our wedding the weather was not great but on our day it was perfect. We got to really appreciate the hotels grounds and our photos our absolutely stunning.The service through out our stay was first class. The friendly staff could not help us enough. They were a huge help on our wedding day and we can’t thank them enough for making our day a dream come true.The grand residence villa we booked was beautiful. It was huge! We had our guests back after the wedding for drinks in the living area, which was the perfect end to our day.Once again I would like to thank every single member of staff at the hotel for making out stay perfect!
“Great holiday despite the weather"simonleeellisLondon, United KingdomA really nice hotel, away from the hustle and bustle of Patong.The staff really make the difference. It won’t suit everyone but as a couple without kids, needing a bit of quiet relaxation, this was perfect. The views were great. Food was excellent from the Thai menu and not over-expensive. Special mention to Dear at front of house, Bee and Vid in the restaurant and Nid in house keeping. In truth Dawid has got a great team there and everyone really looked after my wife and I. We will be back when its sunny!
“Treated like a Queen"foxybsfI was overwhelmed with options when trying to choose a resort in Phuket. This one amazing photo of an in-room pool at Paresa kept me coming back to their webpage. After discovering they were offering a vegetarian package that coincided with the annual Vegetarian Festival held in Thailand I made my decision that this is where I wanted to stay. Only thing I regret is not staying here the whole time I was in Phuket.The package included airport pickup, which was clutch after flying for 21 hours from New York. I was picked up from the airport by a man that drove a black truck emblazoned with the hotel’s name. He wore all white, I was into it. My friend and I were immediately sweating after being smacked in the face with the humidity of Thailand once we left the airport. Once our luggage was put inside the truck, we got in and were offered cold towels (so refreshing!), fresh fruit skewers nicely displayed on palm leaves, ice cold water and local beers. Needless to say I cracked open a beer.I was surprising a friend with the accommodations, so I was very excited to arrive and hoped that the hotel would live up to my expectations. We arrived in the middle of the night, but were still given a tour around the resort. The first person we met at the resort, and one of the most amazing staff members at Paresa was Arm. Arm took us around the hotel on a little tour showing us all the amenities. We couldn’t get the full picture since it was dark , but he made us feel at home. We rang a huge antique gong as he welcomed us to the “Heaven of all Heavens” and he opened up an impressively large set of doors which led out to a 24 karat gold floor. I really was in Heaven. I couldn’t get over the fact that all of the employees wore white, so nice, they called themselves the ‘angels’ of the resort.Little golf carts, or Baki’s as they called them, took us around the hilly resort. Not sure if I spelt that right. After the tour , we were whisked away to our room and our luggage arrived shortly after. The first thing we did was jump in the pool….nice and warm. Noticed a lovely outdoor shower. I was in heaven. We called the front desk and had a ride arranged to take us to Bangla Road, the resort made me feel so safe in a foreign country. I probably called the front desk more times than anyone should and I was treated so nicely by every member of the staff each and every time.Once the morning came and the sun hit the cliff the resort sits upon, we were amazed. We stayed in the Ocean Pool Suite and I requested a room with no obstructions like trees or anything in the view and this was exactly what I got. I was able to take some of the most amazing photographs at sunset each day! We barely slept inside on this trip, it was so nice outside and there were no bugs.We went to the pool twice and only saw a few other patrons, we felt like we were the only ones at the resort most of the time, absolutely amazing feeling. A 90 minute massage was also included in the package , this was the best thing. We had a massage scheduled near sunset (accidentally done) and once it was over there was a beautiful balcony outside the room you could sit on and enjoy hot ginger tea and fresh pineapple slices. We stayed almost 45 minutes after our massage and were in complete and utter bliss. This was hands down the best massage either of us had ever felt. At breakfast one day, someone appeared out of nowhere and also gave us a complimentary 5 minute massage, not sure what we did to deserve this.A cooking class was part of the trip and my friend and I happened to be the only people in the class! We were given very nice aprons that had the hotel’s name on it and we were able to take them home. We made about 4 dishes in the most beautiful kitchen that I have ever been in. The room was floor to ceiling windows with incredible views. This was such a cool experience and the chef was very good about answering all of our questions. A framed certificate of completion was sent to my room later that day! What a nice touch.We discovered a new drink on this trip, the hotel offered the most amazing iced green tea with a sugar syrup that could be added as a sweetener. We added a little (or a lot) of tequila to this and we dubbed it our new signature drink. We were OBSESSED. We even were given to-go cups of our favorite drink from time to time which was so nice.Our original plan was to only stay at Paresa for two days, but after the service we received, we knew we needed to stay one more day. We sat down with Arm to discuss the possibility of staying. We were brought cold towels and a drink as he punched a few numbers into a calculator, I loved this place. He gave us a discounted price and we were able to stay in our original room, excellent customer service. Arm was very personable and talked with us about his travel experience and gave us tips regarding the rest of our stay in Thailand.On the last day of my stay I needed to take a ferry and Paresa helped me to arrange the whole thing. We were leaving before breakfast was served but were offered an option to order early in the morning and have it in to-go bags at the front desk waiting for us before we left for the ferry. THIS WAS AMAZING! At every opportunity posed, the staff at Paresa went above and beyond to make my first trip to Thailand nothing short of amazing.I cannot wait to return to Paresa Resort, until then I will be dreaming of my stay.
“Delicious dinner at Diavolo"Amanzi888
Had a wonderful evening and dinner at Diavolo, love this restaurant as they serve both Thai and Italian food, two separate menus , one kitchen, makes it easy when taking a group there as there is so much choice. I had the pork Ribs which was excellent as was my husbands sea bass with lime chilli, other guests enjoyed the roast chicken, soft shell crab, green chicken curry, sea bass covered in salt crust, which they cracked open at the table! Great selection of wines and fabulous cocktails. We will be back.
“Luxurious Villa in Paradise with Perfect Views"9ScottySydneyWe stayed here for 5 days to relax and unwind after trekking Everest Basecamp. We chose Paresa as it looked like everything a luxurious wind down should be: beautiful modern pool villas resting on a cliff-top overlooking the Andaman Sea. When we arrived at the resort we were not disappointed.From the moment we checked in we felt relaxed. We were greeted by the manager Dawid and given a brief history of the resort. It’s always lovely to meet the manager and Dawid’s warmth and friendliness set the tone for the rest of our holiday. The other staff were very friendly and attentive. The service from everyone was of a very high standard.We stayed in a Grand Residence Pool Villa situated at the top of the hill overlooking the resort. This villa is what luxury travel is all about with it’s beautifully modern and simplistic bedroom which opens out on to the patio with the horizon pool. The double vanity bathroom and gorgeous oversize, deep soaking bathtub with it’s spectacular view of the sea was just stunning. There was a choice from an indoor or outdoor shower and toilet, all of which come with views of the sea.What makes this Villa so amazing is the patio area with its huge living space and large horizon pool. We were lucky to have 5 glorious days of sunshine and spent all day either in the horizon pool looking at the Andaman Sea which was like glass (making for truly spectacular horizon pool pics) or lazing in the comfy lounges of the outdoor living space. The villa also comes with a full kitchen and huge outdoor, covered dining space.The food was definitely a notch above most 5 star resorts. The buffet breakfast had everything you could want and more and the choices from the menu were delicious. The French sparkling was definitely a winner at breakfast for us and our waitress, Bee, made sure she kept topping us up. We had dinner twice at the restaurant and had the Thai menu. The food was so fresh and full of local flavour. Highly recommended. Room service was also great and very quick.There is happy hour twice a day with half price drinks. They even deliver them to your villa which is perfect as happy hour coincided with sunset so we didn’t need to leave to the villa while watching the spectacular sunsets.We have stayed in some amazing, luxurious resorts and villas around the world, but this villa would definitely have to be the grandest in all respects. The location, the aspect, the horizon pool, the bathroom and bathtub with the view and the well appointed bedroom all made this 5 day wind down one of the best experiences of our lives.I would highly recommend Paresa to anyone looking for a romantic, quiet, luxurious vacation with perfect views.
“Dinner"Glen PHong Kong, China
Good views, food and wine. The restaurant is located on a magnificent deck with great views, get there early and enjoy a sundowner to go with the stunning sunset, good selection of food and a comprehensive wine list.
“Lunch"Kenneth6cPhuket, ThailandBeing resident n retired on Phuket, lunch is our daily pre-occupation.The Island now offers fantastic eating adventures of world class standard, created by imaginative, creative chef’s.None more so than Paresa.A truly not to be missed fine dining leisure experience.Great Team. Stunning view. Ambience Wow !!!
“Haven of haven"AnmarmjThis was my 2nd time stay in Paresa I booked at first the spa suite pool all is perfect except for me i dont like to have the bathroom outside the room next to the nature i dont like lizard in general how about take a pee next to themSo i changed later to the grand residence villa the room was big and perfect all facilities is amazing the pool was big and have excellent privacy for women wearing hijab. In room dining and lunch amazing and have halal option food but the quantity is little for big guys like me.Breakfast buffet is delicious and the resort has multiple romantic activates and the view is extraordinary.In overall it was an amazing stay, and i highly recommend this resort for honeymooners
“Exceeding any expectations!!"SteveHDevosBeijing, China
Don’t think twice just press the book button,now, before it’s fully booked. Amazing experience! The rooms are large, impeccable regarding cleaning, The bed is excellent. Air conditioning is totally silence. Room service is perfect.The view from the room is better than the best postcard you can buy. The staff is very well trained, very helpful, discreet and smiling. You can feel that they are happy to make your stay as happy and comfortable as possible. All this was already much more than I expected however…THE FOOD,…was even better!! Not sure how to describe something that is more than amazing, more than excellent. The Executive Chef “Jordi” is truly more than just a chef, he is an artist that is cooking. We tried almost everything from the menu and each dish was perfect. the right balance of flavors, the difference in texture…I could go on for hours… Thank you Jordi and your team, Housekeeping FOH and BOH team for this incredible experience.
“Heaven on Earth thanks to Jordi and his amazing kitchen!"Thierry DBeijing, China
We stayed 2 nights in Heaven (Paresa in Thai language if I understood properly) and everything was perfect! I rarely saw such a flawless resort. On our last evening, we asked Jordi to prepare a Discovery Menu, giving him White Card on the selection and WOW!!! What a discovery! Jordi is definitely a Kitchen God! Thank you!!!
“Bliss"Nevin JDubai, United Arab EmiratesParesa truly lives up to its name “Heaven of all Heavens”.It was our honeymoon trip and the 3 nights stay at Paresa was a surprise for my wife.Location of the resort is a little away from the main city, which is the beauty of it. The staffs were very friendly and welcoming.As we arrived my wife was screaming with joy seeing the resort and our room.I chose the Cliff Pool Villa for the stay (villa 307). The view from the private pool is amazing with no trees distracting the sunset view. The villa also has a bathtub facing the beautiful Kamala beach. Watching the sunset from the bathtub or the private pool with a drink is an experience itself.The buffet/ ala carte breakfast is exceptional.Once you are here, you would hardly feel like stepping out from the resort. Allow yourself to take it slow, relax and witness the beautiful Asian sunsets. This will surely rejuvenate you.If you are a nature lover who appreciates nature and all things that come along with it, surely you would love this luxury experience so close to nature.
“Wonderful Oasis"AmandaKW142Melbourne, AustraliaWe were married at Paresa last year and it was absolutely magical. We couldn’t have wished for a more perfect wedding and our guests were blown away by the whole event- the food, set up, and most especially the views and the spectacular sunset we were fortunate enough to have. The wedding package was incredible and having a wedding planner included made the whole process so incredibly easy- especially as we organised it all off-site!We only stayed a few nights as we headed to Khao Lak afterwards but our time there was very enjoyable. We had a few glitches with our room but management were apologetic and rectified matters. We returned for our anniversary and this time stayed for a week. We couldn’t have wished for better customer service, or a better holiday overall. We stayed in a cliff pool villa and it was absolutely spectacular. The villa was so private and we really felt like we were in our own little oasis. It had everything we needed – great coffee, beautiful toiletries, plenty of drinking water, well stocked beverages, indoor and outdoor shower, beautiful big bath (which was filled for our arrival) all with spectacular ocean views, and also a bluetooth speaker in the room.The room attendance was also fantastic. Little treats left on the bed, nightly turn-down service, and our requests were met promptly. Our room attendant Nid was so lovely and left our room immaculate each day and even took the time to arrange all our things in the room so beautifully too. The views are incredible and unforgettable- what a sight to wake up to each morning!Every member of staff we encountered were extremely friendly and couldn’t do more for us. All the staff made us feel so special from the moment we walked in to the moment they closed the door of our cab to the airport. The assistant general manager Kaew (Pathama) also took great care of us, introducing herself personally and tended to any requests we had immediately. She couldn’t have been more helpful or accomodating.The food at the restaurant was superb. Dining costs more than local thai restaurants but it is faultless. They offered a Thai menu, a mediterranean including tapas menu. We chose from all the menus during our stay and each was amazing. The tapas was fantastic. The breakfast is the best we’ve had and has everything you could want – mostly all made fresh and to order too. Make sure you try the french toast and banana bread – absolutely delicious and quite possibly the best banana bread we’ve ever tasted.We used the gym every day which was well equipped, immaculate and offered the best views you could ever wish for whilst working out (180 degrees of ocean views)!The resort it is secluded from the rest of Kamala which only adds to the tranquility. It makes it really feel like a private haven away from the rest of the world (and there’s complimentary shuttles to town several times a day so it wasnt an issue for us).Exceptional resort, exceptional views, exceptional service. Incredible.
“Lives up to it's name"Lindsay G
From the moment we arrived, we truly felt like we had stepped into the “heaven of all heavens”. True to it’s name, we were treated with 5 star service, stayed in beautiful accommodations, and got to stare at the most stunning views from any angle. My husband and I visited Paresa for 4 nights during our honeymoon throughout Thailand. After a cliffside ride on a golf cart, we arrived at our ocean pool villa and it was incredible. We could’ve spent weeks on end at the private pool and the main pool, which is stunning. The breakfast and dinner at the restaurants was excellent (we ate there every morning and 3 of the 4 nights there). They have a lot of private dining options as well. The staff everywhere was wonderful. I simply cannot say enough great things about this resort… you will not want to leave!!!
“Holiday Vacation"Babool123Sugar Land, Texas
It is a very nice hotel. The only thing it is quite far away from main attractions. You have to request for a taxi each time. The front desk and the staff at the restaurant were excellent. It does not have excess to beach directly but has a excellent view.
“Heavenly stay"Rebecca RBendigo, AustraliaTFrom the moment we walked into the resort, we knew our stay was going to be amazing. Staff were very friendly, happy and helpful. The rooms are incredible, whilst you pay more than the average Phuket resort, it is definitely worth while. Our first night was in a spa suite, which was large and great views, though were later upgraded to a grand residence poolVilla due to a small incident, in which the staff handled very well. The grand residence was beyond my expectations. The area was huge, with a beautiful large pool and amazing views. The restaurant at the hotel offered a great selection of food, at reasonable prices and was delicious. We ended up not leaving the resort.We also completed a Thai cooking class which I would highly recommend.We loved our stay so much that we are just about to book our next trip.
“Azmazing View / Luxurious Rooms / First Class Service"Joseph HThis is my first time writing a review. I visited many resorts and hotels repeatly in my lifetime, but none left such a memorable and deep impression as Peresa Resort.This is my 2nd time return to Peresa Resort after 8 years. I was there from 10th to 13th Aug. The place is well-kept as ever, beautiful huge rooms with total privacy and luxury.The thing that impress me most after 8 years is the service and the hospitality. A BIG shout out to the General Manager Dawid Koeglenberg, who welcomed us personally on our arrival, and even presented us a Welcome Back Complementary Wine, which was plesantly unexpected. Knowly that we are return guests, he placed us in room 307 (Cliff View Villa), an extremely private villa tucked away with plenty of privacy. He did a marvelous job not only in maintaining the excellent service standard, but brought it to a whole new level. When he learnt about our desire to visit the BeachClub at Kamala Beach, he personally drove us there, and even gave us his personal VIP card so we could use it at the Cafe Del Mar.Last but not least, a resident dog, “Jack the Russell”, greated us daily and played with hotel guests, bringing endless joy and fun to everyone. A wonderful initiative and a sweet addition to the ever hospitable staff.I highly recommend anyone who truly wants a “heaven on earth” experience to visit Peresa, and remember to ask for Dawid! He will take care of all your needs.
“wonderful resort"Bernard RThis is a resort that is very special. We came here last year and enjoyed it so much that we returned the following year.The resort is located on a steep cliff with amazing views of the Andaman Sea about 45 minutes from the Phuket airport. On our arrival at the airport we were met by a cheerful driver in a modern van and driven to the resort. On our arrival we were greeted with cool towels and a drinks at the spare but sophisticated entry hall.We were escorted down a flight of stairs to a ceremonial gong where we announced our arrival in Heaven of all Heavens. The staff, called angels, could not be more helpful and friendly. Next we were taken to a spectacular place, with a floor of gold tiles and an beautiful lawn with a view of Andaman sea. Then down in a brief elevator ride to a buggy (a modified golf cart) for the trip to our villa. The resort is built on a steep cliff and although one can walk to the villas the buggy is comfortable for most of us who are not young and athletic.The villa with its unobstructed view of the sea has a private infinity pool and a large deck that has a lounge, refrigerator for cold drinks and wine. The villa had an enormous room, with adjacent bath room with double sinks, huge tub and closets, and glass enclosed shower. This villa also had a private outside shower and toilet.This was a beautiful room that was spotlessly clean. There is a good telephone and working wi-fi, television and vcr..The restaurant is located on a large deck overlooking the sea. A terrific breakfast isincluded with all kinds of cuisine. The staff is very friendly and anxious to make thedining experience a good one.We made arrangements to see some the sights of Phuket through the excellent services of the Adventure Boys who can recommend excursions. The guides were excellent and the trips were memorable.If you haven’t met Dawid, the general manager, ask to meet him. He is a charmingsuper-competent man who takes pride in the hotel and will make every effort to make your stay memorable.The cuisine in the dining room offers excellent Thai food as well as western specialties.
“A wonderful view, stylish rooms"Lawrence691San Francisco, CaliforniaIf you are looking for a dose of tranquility with good book, on a wide open verandah facing an unobstructed view of the ocean, then Paresa is your place.With a streamlined aesthetic with wooden floors and comfortable couches and tables, Paresa’s dining room is a focal point and highlight of the resort. With excellent food and coffee to boot.We booked an ocean pool room which was fantastic. With an outdoor verandah and an infinity pool the room also is well appointed for the international traveler (read multi country sockets).Perhaps the one downfall is a low level of chaos between the bellman and the front desk. Oh and there is a rollercoaster of a descent when you catch the buggy “down the hill”.Last note – the spa service was great.Enjoy:)